Staying updated on the latest trends, strategies, and insights in customer experience (CX) is crucial for businesses looking to stay competitive.
One of the best ways to keep abreast of these developments is by following industry-leading customer experience blogs.
These blogs offer a wealth of knowledge from experts who share their experiences, research findings, and practical tips.
Whether you’re a CX professional, a business owner, or simply someone interested in improving customer interactions, these top customer experience blogs are essential reading.
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What are the top customer experience blogs?
Below you’ll discover the best customer experience blogs to enhance your CX strategies, learn industry insights, and stay updated with the latest trends and tips.
CX Journey
CX Journey, founded by Annette Franz, is a blog dedicated to sharing insights and strategies for improving the customer experience.
Annette, a respected thought leader in the CX space, offers practical advice, industry insights, and personal reflections on customer-centric business practices.
Her blog covers a variety of topics, including customer journey mapping, voice of the customer programs, and employee experience.
Why follow this blog?
Annette Franz’s experience and expertise shine through in her blog posts, making complex CX concepts accessible and actionable.
Her focus on linking employee experience with customer experience provides a holistic view of customer-centricity, which is valuable for businesses looking to improve their overall service delivery.
Customer Bliss
Customer Bliss, authored by Jeanne Bliss, focuses on building customer-driven growth and creating passionate customer relationships. Jeanne, a pioneer in the field of customer experience, shares her wealth of knowledge through case studies, interviews, and practical advice.
The blog emphasizes the importance of leadership and culture in driving a customer-focused organization.
Why follow this blog?
Jeanne Bliss’s blog is a treasure trove of insights for anyone looking to understand the deeper aspects of customer loyalty and organizational culture.
Her experience working with major corporations adds credibility and depth to her advice, making it a must-read for CX professionals and business leaders alike.
Beyond Philosophy
Beyond Philosophy, created by Colin Shaw, is a customer experience blog that explores the emotional and psychological aspects of customer experience.
The blog delves into topics such as customer emotions, behavioral economics, and experience design.
Colin Shaw’s unique perspective on the human side of CX offers readers a fresh and insightful approach to improving customer interactions.
Why follow this blog?
Colin Shaw’s focus on the emotional and psychological elements of customer experience sets Beyond Philosophy apart from other CX blogs.
His in-depth articles and thought-provoking insights help readers understand the underlying factors that drive customer behavior. This blog is perfect for those looking to add a human touch to their CX strategies.
Heart of the Customer
Heart of the Customer, led by Jim Tincher, is a blog dedicated to helping businesses understand and improve their customer journey.
Jim shares his expertise through detailed articles on journey mapping, customer feedback, and CX innovation.
The blog provides practical advice and real-world examples to help businesses create more meaningful customer experiences.
Why follow this blog?
Jim Tincher’s blog is an excellent resource for anyone looking to deepen their understanding of customer journey mapping and feedback mechanisms.
His hands-on approach and practical tips make it easy for readers to implement effective CX strategies.
The blog’s focus on innovation and continuous improvement ensures that readers stay ahead of the curve in the ever-evolving field of customer experience.
CX Network Blog
The CX Network Blog is a comprehensive resource for all things customer experience. It covers a broad range of topics including customer journey mapping, digital transformation, and employee engagement.
The customer experience blog is known for its in-depth articles, case studies, and interviews with industry leaders. Regular updates ensure that readers have access to the latest trends and best practices in the CX field.
Why follow this blog?
CX Network Blog stands out for its high-quality, well-researched content. The blog frequently features contributions from renowned CX experts and thought leaders, providing readers with valuable insights and diverse perspectives.
Additionally, the inclusion of real-world case studies helps readers understand how theoretical concepts are applied in practice.
Shep Hyken’s Customer Service Blog
Shep Hyken is a well-known customer service and experience expert, and his blog reflects his vast knowledge and expertise in the field. The blog focuses on customer service, customer loyalty, and customer satisfaction.
Hyken’s posts are practical and often include actionable advice that businesses can implement immediately.
Why follow this blog?
Shep Hyken’s Customer Service Blog is perfect for those looking for straightforward, practical tips to enhance their customer experience strategies.
Hyken’s engaging writing style makes complex concepts easy to understand, and his real-world examples add significant value to his advice.
Blake Morgan’s Customer Experience Blog
Blake Morgan is a renowned customer experience futurist and author. Her blog covers a wide range of CX topics, including technology, innovation, and leadership.
Morgan’s insights are based on extensive research and her experience working with some of the world’s leading brands.
Why follow this blog?
Blake Morgan’s blog is a must-read for those interested in the future of customer experience. Her forward-thinking articles provide a glimpse into how emerging technologies and trends will shape the CX landscape.
Morgan’s ability to break down complex topics into digestible pieces makes her blog accessible and informative.
CustomerThink
CustomerThink is a global online community dedicated to customer-centric business strategies and customer experience blogs.
The blog covers a broad spectrum of topics, including customer experience, customer service, and customer loyalty.
CustomerThink features contributions from a wide range of authors, offering diverse perspectives on key issues.
Why follow this blog?
CustomerThink is a valuable resource for anyone interested in customer-centric strategies. The blog’s diverse range of authors ensures a variety of viewpoints and insights, making it a well-rounded source of information.
The site also offers research reports and eBooks for those looking to delve deeper into specific topics.
CXO Blog by Forrester
Forrester’s CXO Blog provides research-driven insights into customer experience management.
The blog features contributions from Forrester analysts and industry experts, covering topics such as CX strategy, customer journey optimization, and emerging technologies.
The blog’s data-driven approach and in-depth analysis make it a valuable resource for businesses looking to leverage research in their CX efforts.
Why follow this blog?
Forrester’s reputation as a leading research and advisory firm lends credibility to the insights shared on the CXO Blog.
The blog’s focus on research and data ensures that readers are equipped with evidence-based strategies to improve their customer experience initiatives.
Summing up: customer experience blogs
In the ever-evolving field of customer experience, staying informed and continuously learning is essential.
These top customer experience blogs offer a wealth of information, from practical tips and case studies to insights into future trends and technologies.
By following these blogs, you can keep up with the latest developments, gain new perspectives, and implement effective strategies to enhance your customer experience.
Whether you are a CX professional, a business owner, or simply passionate about improving customer interactions, these blogs are valuable resources that can help you stay ahead of the curve.
Did I miss anything? Did you try these blogs? Do you have any questions or comments? Share your thoughts below in the comments section.
